The Workshop Policies

Mission

The Workshop by TBK Bank provides the tools, knowledge, and connections to foster a community of creation, innovation, and success.

Vision

The Workshop by TBK Bank will serve the community by:

  • Offering a safe, clean environment for members to learn and practice both traditional and high-tech shop skills
  • Mentoring people, young and old, to help them discover their gifts
  • Providing vocational training for workforce development in the skilled trades
  • Promoting innovation and fostering the development of small businesses
  • Training teachers so they can take their knowledge back to the classroom and inspire the next generation

Culture

The Workshop by TBK Bank will maintain an encouraging, collaborative culture by valuing everyone who walks through our doors.  

Table of Contents

  1. The Workshop General Policies and Procedures
  2. Code of Conduct & Anti-Harassment Policy
  3. Membership
  4. Rentals
  5. Equipment
  6. Classes and Workshops
  7. Selling Items
  8. Security
  9. Director
  10. Fiscal Policies
  11. Building
  12. Publicity
  13. Corporate Relationships
  14. Amending Documents
  15. Document Update Log
  16. Appendices and Documents

The Workshop General Policies and Procedures

The Workshop strives to provide a safe, productive and fun work environment for its members.  In light of this mission, we ask you to obey the following policies and procedures for working in our facility.  Failure to obey these policies and procedures can make our facilities dangerous or unwelcoming to others, and such actions on your part may result in your license being terminated without notice.  Please take them seriously.  We reserve the right to change these policies and procedures as needed with sufficient notice to members.

Individual Safety:  Obey all posted signs and literature pertaining to safe use of our facilities.  These include but are not limited to signs regarding appropriate shop clothing and protective gear, techniques for safe equipment use, material-specific precautions for equipment, and machine tool lockouts.  Do not use equipment you are not comfortable with or trained to use.  Our strong preference is that you not operate heavy machinery after normal hours without a partner in the facility; operate it individually at your own risk.  Default to asking for help if uncertain.

Shared Safety:  In a shared and open facility like ours, it is possible for less experienced members to operate equipment dangerously without knowing it.  Please stay on the lookout for unsafe behavior, and approach and offer feedback to fellow members if you believe they are working unsafely.  Please notify The Workshop Director, immediately if you believe any piece of equipment or infrastructure to be unsafe.

Respectful Behavior:  In both in-person and electronic interactions, behave respectfully, courteously, and professionally to your fellow members.  No discrimination, harassment, or hate speech shall be tolerated.

Courtesy of Individual Spaces.  If you are licensing space from The Workshop, please keep the space orderly. Do not enter any individual work spaces that are not yours without explicit permission.

Courtesy of Shared Spaces:  Keep noise levels to a respectful minimum for the comfort and enjoyment of those in the immediate area.  No loud music, tool use or other noise will be permitted in the open areas without the explicit permission of the members around you.  No fumes or flames are permitted in unventilated areas.  Restore the shared spaces to be as clean as or cleaner than when you found them.  Please respect and do not interrupt any official The Workshop activities or classes in the shared spaces.

Guests:  Non-member guests are permitted in The Workshop as long as they do not use The Workshop equipment or shared areas or interfere with other members.  Guests and their actions are the sole responsibility of the host member.

Tolerance of Feedback:  Please be open to constructive feedback from fellow members, especially as it pertains to safe use of our equipment and disrespectful communications or behavior.

Use of Breakroom: Anything placed in the Kitchen’s refrigerator must be labeled with name and date.  The refrigerator will be cleaned out each Monday morning.  You are responsible for cleaning up after yourself including washing any dishes or utensils used.  

All members, guests, visitors, and students to the space must follow The Workshop’s Code of Conduct & Anti-Harassment Policy.  See Code of Conduct.

Code of Conduct & Anti-Harassment Policy

The Workshop is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate harassment of participants in any form. 

This code of conduct applies to all The Workshop sponsored spaces, both online and off. Anyone who violates this code of conduct may be sanctioned or expelled from these spaces at the discretion of The Workshop board. 

Some The Workshop sponsored spaces may have additional rules in place, which will be made clearly available to participants. Participants are responsible for knowing and abiding by these rules. 

Definitions

Harassment includes: 

  • Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental illness, physical appearance, body size, race, or religion
  • Unwelcome comments regarding a person’s lifestyle choices and practices, including those related to food, health, parenting, drugs, and employment.
  • Gratuitous or off-topic sexual images or behavior in spaces where they’re not appropriate
  • Threats of violence
  • Incitement of violence towards any individual, including encouraging a person to commit suicide or to engage in self-harm
  • Deliberate intimidation
  • Stalking or following
  • Harassing photography or recording, including logging online activity for harassment purposes
  • Sustained disruption of discussion
  • Unwelcome sexual attention and physical contact
  • Pattern of inappropriate social contact, such as requesting/assuming inappropriate levels of intimacy with others
  • Continued one-on-one communication after requests to cease
  • Publication of non-harassing private communication
Reporting

If you are being harassed by a member of The Workshop or its community, notice that someone else is being harassed, or have any other concerns, please submit to the director or any Board Member. You may report harassment anonymously, or you can choose to include your contact information if you would like The Workshop to follow up with you for further investigation or to communicate actions that have been taken. 

Reports will be handled by The Workshop board of directors. If the person who is harassing you is on the board, they will recuse themselves from handling your incident. 

We will respond within 3 weeks of your report, and sooner if at all possible. We reserve the right to reject any report we believe to have been made in bad faith. 

Jurisdiction

This code of conduct applies to The Workshop sponsored spaces.  The board reserves the right to exclude people from The Workshop community based on their past behavior, including behavior outside The Workshop spaces and behavior towards people who are not in The Workshop community. 

Confidentiality

We will respect confidentiality requests for the purpose of protecting victims of abuse. At our discretion, we may publicly name a person about whom we’ve received harassment complaints, or privately warn third parties about them, if we believe that doing so will increase the safety of The Workshop members or the general public. We will not name harassment victims without their affirmative consent. 

Consequences

Participants asked to stop any harassing behavior are expected to comply immediately. 

If a participant engages in harassing behavior, The Workshop may take any action they deem appropriate, including expulsion from all The Workshop spaces and identification of the participant as a harasser to other The Workshop members or the general public. 

Membership 

Regular Memberships

A regular member is any member who regularly pays for access to The Workshop and is over the age of 18.

Individual Membership
  • An Individual Membership applies to one person.
  • An Individual Membership is subscribed to on a month-to-month basis.  These memberships will be ongoing and it will be up to the member to cancel the membership.
  • Consumables will charged at the current rate listed in the Fee and Consumable Schedule.
Family Membership
  • The term “family member” applies to two adults, and all children and grandchildren residing at the same address.
  • A Family Membership is subscribed to on a month-to-month basis.  These memberships will be ongoing and it will be up to the member to cancel the membership.
Nonmembers
  • A Nonmember is simply anyone else who comes to The Workshop.  Most commonly, nonmembers come to The Workshop to take a tour, to attend a class offered to the community at large, or because they were invited for a meeting at the space.
  • A Nonmember must always be accompanied by The Workshop staff, a member, or an instructor.  This individual is responsible for the nonmember’s actions and compliance with policies; the staff or member is held personally responsible for the actions of the nonmember under their aegis. 
  • Nonmembers may not use any equipment, unless it is specifically part of the class or training, and are only in the space to observe.
  • Nonmembers must sign the standard liability waivers before entering the space.
After-Hours Access
  • Regular members of The Workshop can access the space after hours.
  • Regular members must fill out and sign the Access Code Agreement (See Access Code and Card Agreement).
  • One code is issued for each member and may not be shared.
Member Infraction Policy

All regular members are held to these infraction policies.  All others will be warned or asked to leave at the discretion of the Director or other The Workshop Staff present.

Infraction notification
  • Members will be notified verbally about infractions and will be asked to sign a form stating they have been informed of the specific infraction(s).  See Policy Infraction Form
  • Paperwork will be kept permanently with their record.
Member grievance policy
  • If a member does not believe the infraction(s) was/were justified, they may bring their grievance to the next regularly scheduled board meeting.
  • The board may elect to have the infraction stay on their record, or be removed.
Zero tolerance policy

The Workshop has zero tolerance for the following infractions 

  • Drug or alcohol possession at the space
  • Exceptions for alcohol at special events can be made only at the discretion of the Board of Directors
  • Allowing unauthorized access to under age individuals
  • Unauthorized sharing of an access code
  • Sexual Harassment or Discrimination of any kind as defined in the Code of Conduct.  See Code of Conduct
  • Sleeping at The Workshop overnight
  • Lewd Behavior

Infractions of this nature will result in the individual’s membership being cancelled, with no refund. Any funds paid to The Workshop prior to restrictions being applied are forfeited and cannot be applied to later access, materials fees, rentals, etc.

Two-Strikes Policy

All other infractions of The Workshop Policies, including unsafe tool usage, will be held to a two-strike policy. 

  • Single violations result in restrictions.  See Restrictions .
  • Any repeated violation of a single policy will result in membership termination.
  • Two violations against different policies within the span of two months will result in the member being required to review The Workshop Policies Document to ensure all policies are known and understood.
  • Infractions in this category can include, but are not limited to:
    • Foul language
    • Monopolizing tools and machinery
    • Causing unnecessary conflict
    • Discriminatory behavior
    • Designing/making lewd or crude-themed projects
Restrictions

Not all policies hold the same consequences if violated; therefore, several levels of restriction are possible and the level and duration will be determined by the Director for all violations except those for which there is the zero-tolerance policy.  Restrictions may include, but not be limited to:

  • After-hours restriction: access cards for after-hours access are invalidated for the period of the punishment.
  • All hour restriction: A member is not permitted into The Workshop even during open hours for the period of the punishment.
  • Equipment restriction: A member will not be permitted to operate certain equipment for the period of the punishment.
  • Permanent restrictions. 
Permanent Restrictions
  • After losing your access privileges twice or violation of the Zero-Tolerance Policy, use of The Workshop will be revoked and may not be reinstated.
Removal of restrictions or reinstatement of membership
  • It will be up to the discretion of the board to determine whether membership privileges will be reinstated.  
  • Privileges will be restricted for a minimum of 30 days before an appeal may be brought before the board.
  • The member whose privileges have been restricted or revoked is responsible for requesting reinstatement.  Requests may be made in writing or in person at a regularly held board meeting.

Rentals

  • A renter is required to initial each paragraph of the rental agreement to acknowledge that the renter has read, understood, and accepts each condition.
  • Rentals may include, but are not limited to Studios, Lockers, Desks, Shelf Space, and Conference Rooms.
Storage Space
  • The Workshop may offer lockers, shelf space, studios, and desks for lease on a monthly basis to members in good standing.
  • Refer to the Space Rental Agreement for current terms and condition. 
  • Refer to the Fee and Consumable Schedule for current rates and fees.
  • Locks must be provided by the renters
  • No refunds for early termination of leases
  • Only The Workshop members can lease locker space
Agreement Summary
  • Payments automatically renew unless the renter gives notice at least 30 days prior to the end of renting or The Workshop gives written notice to the renter at least 30 days prior.
  • Rent is paid in monthly installments after the first quarterly payment. Rate changes must be communicated to the renter at least 30 days prior to change.
  • The renter must not store any combustible, flammable, hazardous, or perishable material or anything that would result in a violation of any law or regulation. The Workshop reserves the right to act to remove such items at the members’ expense.
  • The Workshop is not responsible for loss of any items of value, the locker units were never designed for protection or security of such items.
  • The renter must provide their own lock for securing their locker and is the sole owner of the locker contents.  The renter retains the right to remove any other locks on their rental.
  • The renter must keep the locker clean and in good order and may not make any alterations to the locker without express written authorization.  Renter cannot store any material outside of the locker, studio, shelf, or desk area; anything stored outside will be considered lost and may be disposed of by The Workshop.
  • The Workshop is not obligated to commit higher levels of care for locker rentals than any other space. 
  • The Workshop also reserves the right to access the locker, studio, shelf space, and/or desk area, if necessary for larger building repair.
  • The Workshop does not maintain insurance for the renter.
  • The Renter agrees to indemnify and hold harmless The Workshop.
  • If, upon termination, the renter has not removed all the contents of the locker, studio, shelf space, and/or desk area before the termination date The Workshop may empty the locker and dispose of the contents.
  • Written consent is required by The Workshop to transfer the renter’s rights under the agreement to any other person or allow another to use the locker, studio, shelf space, or desk area.
Conference Room Rental
  • The Workshop will have full control over the use and reservation of the conference room
Release, Indemnification, and Hold Harmless Agreement Summary
  • The Workshop and anyone associated with the organization will be held harmless.
  • The applicant will not file any claims, demands, complaints, suits, or other legal or administrative complaints against The Workshop.
  • The applicant will provide, upon request, any additional information which The Workshop may deem necessary to make a fair and informed decision regarding use of the facility.
  • The Workshop reserves the right to deny requests for use of the space and the right to revoke approval later at any time and without notice based on facts brought to their attention indicating that the use was not in compliance with any User Policy.
Renter’s Responsibilities
  • The renter is responsible for the setup and cleanup of the room(s) they have contracted to rent.
  • The room must be cleaned, including tables, chairs, floors, and any other rooms or equipment used.
  • Renter is responsible for all members of their event.  These members are not allowed to use The Workshop equipment or other facilities unless they are explicitly mentioned in the rental agreement.
Agreement Summary
  • Studio and co-work desk renters are required to be mindful of other renters in terms of volume and fragrances.
  • Guests are welcome to be by the space; however, they are required to adhere to the Studio and Co-work Desk Rental Agreement and the renter who invites them is responsible for them. 
  • Anything placed in the Kitchen’s refrigerator must be labeled with name and date – and will be cleaned out each Monday morning.
  • Working late is permitted, but sleeping is not allowed.
  • Renters are responsible for cleaning their own space. 
  • Internet is a shared commodity, and no person or group shall use the bandwidth to such an extent that it limits the access of others.
  • The Workshop retains the right to terminate the rental if the renter is not following all policies as outlined in the rental agreement.
  • Certain practices are prohibited, including contests, pyramids schemes, multilevel marketing, chain letters, junk email, spamming, and anything illegal. See Studio and Co-work Desk Rental Agreement for full listing.
  • The Workshop is not liable for Studio and co-work desk property.  The applicant also agrees to indemnify and hold harmless The Workshop.

Equipment

  • Members cannot take equipment from the space without prior board approval.
  • Director may take equipment from the space at their discretion for purposes beneficial to The Workshop, such as booths at events or to lend to our partners.
Computers
  • Members have access to a computer for The Workshop projects while at the space.
  • No software should be installed on the computer without permission from the Director.
  • The Workshop is not responsible for any files saved on The Workshop’s computers.  Members should be prepared to save any files on personal devices if the files are important.
Certified Equipment
  • Members are required to take the safety course and safety test associated with all equipment before they have access to the equipment.
Safety Tests for Certified Equipment
  • Safety tests will expire on an eroding basis.  
  • Safety tests can be taken within one month of expiration.
  • Safety classes must be taken prior to taking the safety test, unless otherwise authorized by the Director.
Reserving Equipment

Most of the time, scheduling use is not a problem; however, if reservations are desired or required, the following policies dictate the process.

  • It is strongly encouraged that projects be fully planned out prior to reservation to ensure that the time is not wasted.
  • Reservation requests must be submitted to the Director. Or online calendar for each piece of equipment?
  • The Director has final authority over schedule for all equipment
  • Abuse of the reservation system will be handled on a case by case basis
Class 1: Class Set Equipment
  • This category of equipment includes any equipment for which The Workshop has multiple copies, thus allowing more users at the same time to access equipment.
  • The equipment may be requested to be reserved for use over multiple days (up to a week) so long as not more than 30% of the available equipment is already reserved, there is no waiting list, and it will not interfere with an upcoming class or event.
  • Requests for reservation can be made the week prior to the desired usage and is granted on a first come first served basis.
  • Certified equipment can only be reserved by members who have passed the safety test.
Class 2: Single Piece Equipment
  • This category of equipment includes any equipment for which The Workshop has only one copy.
  • The equipment may be scheduled for one 2-hour blocks of time, every six hours.
  • If there is no one waiting at the conclusion of the reserved block of time, the user may continue to use the equipment to complete the project.  If there is someone waiting or a reservation, the current user must finish up at their earliest stopping point and complete the project later.
  • This equipment may be reserved no later than 24 hours in advance. 
Class 3: Heavy Equipment
  • This category of equipment includes heavy equipment for which The Workshop has only one copy, and projects tend to be time consuming:
  • The equipment may be reserved no later than five days in advance.
  • The best estimate for project time must be included in the reservation request.
  • The equipment must be clear of use two hours prior to a scheduled class.
Materials
  • On some pieces of equipment, members are provided with allotments on time or materials.  For amounts and details, see the member descriptions Materials and Guidelines.
  • Certain materials are prohibited for use with certain equipment, as noted in the Materials and Guidelines.  Any unlisted materials that a member wants to use must be submitted with a material safety data sheet (MSDS) to the Director.
  • Some materials may be purchased at The Workshop, other material must be brought in by the members for their projects.
Equipment Cleaning
  • It is the responsibility of the member to maintain the spaces they use and leave them in a clean and orderly state.
  • Proper cleaning supplies will be provided for use by the members to clean equipment.
Equipment Maintenance
  • Maintenance will be the responsibility of the Director
  • Equipment may be taken offline for regularly scheduled maintenance
  • Regularly scheduled maintenance should be communicated in email blasts and posted on or near the equipment. Communications will be done in a reasonable time frame.
  • Unscheduled maintenance should be communicated in email blasts and posted on or near the equipment as soon as possible
    • Any disruption in scheduled equipment usage due to unscheduled maintenance may require rescheduling of individuals, with first priority being given to the individual who was interrupted earliest, and cascade down the calendar. Rescheduling will be done by the Director.
Reporting Equipment Issues
  • All equipment issues must be reported to The Workshop Director.
  • Any member of The Workshop who created harm to a piece of equipment and did not report it is subject to Member Infraction Policies.
Other Equipment Policies
  • For most tools and equipment, The Workshop will have a shop-set of tooling including drill bits, router bits, etc.  However, there is no guarantee that they will always be sharp and or usable.  Members are encouraged to have their own sets of small tooling.
  • Tooling for CNC equipment will be the responsibility of members.
  • Filament for the 3D Printers can be brought in by members, so long as it is compatible with The Workshop printers.  

Classes and Workshops

Cost 
  • Costs for each class will be determined on a per-class basis and approved by the Director.
  • Non-members will generally be charged a premium to take classes.
Instructors
Background Checks
  • The Workshop will have a formal background check involving a third party for all instructors teaching courses for persons 1 and under. 
  • Background checks are only conducted for instructors who are 18 years of age and older.
  • The cost of background checks will be covered by The Workshop.
Pay
  • Instructors will be paid an agreed upon flat fee prior to advertising the class and will be responsible for any tax implications. 
  • The content from completely volunteer instructors is owned by the instructor unless otherwise donated to The Workshop.
  • The content from paid instructors is owned by the instructor; however, The Workshop retains the right to request the content and associated documentation so that the class can be offered again in the future and materials provided to students who enrolled in the class at a future point in time.
New Classes or Programs

Any newly proposed classes must be assessed and approved by the Director.  Other requirements are detailed below.

  • The Instructor must run the project on their own ahead of time to ensure it will run smoothly, this must be done at least two weeks early, but ideally five weeks ahead of the scheduled time.
  • If the instructor is new, they must have a background check conducted as stated above.  See Background Checks.
  • If the new class or program will require a safety test for students to complete their project later, on their own time, without the instructor present, the test must be assembled by the instructor with the aid and approval of the Director prior to general class approval. 
  • Anyone interested in offering a new program/class must complete the New Program Form which will provide The Workshop with the information it needs to properly prepare for and advertise the program.

Selling Items

  • Items made at The Workshop can be sold.  However, the projects must follow all legal guidelines relating to the item.
    • For example, when printing a 3D model found on thingiverse, you must determine whether the original creator has provided rights for it.  If there is ambiguity, it is the member’s responsibility to contact the creator and find out.
  • The Workshop was never set up for mass production; therefore, it is at the Director’s discretion as to when an organization has grown to the point that it must move beyond the space.

Security

Open Hours
  • Everyone accessing The Workshop is required to use their access code
  • During Open Hours it is the responsibility of The Workshop staff to keep an eye on the space and the equipment.
  • Closing the space, it is the responsibility of The Workshop staff to check the doors, windows, and equipment to ensure they are in a safe state.
After Hours
  • Everyone accessing The Workshop after hours is required to use their access code
  • Paying members have after-hours access to The Workshop following the completion of Required classes
  • Members are expected to take care of themselves, make sure all doors and/or windows they opened are closed and locked, all equipment is shut down and put back, and that the front door is locked behind them.
Security Cameras
  • The security camera records are only checked when there is cause for suspicion, if something goes missing, or something is damaged without being reported.
  • Security footage is  retained for a reasonable period of time
  • Any person found disrupting the cameras will be subject to the Member Infraction Policy
  • Any person found purposefully avoiding cameras may be subject to the Member Infraction Policy

Director

The Workshop Director is responsible for managing The Workshop and overseeing the day to day operations of the space.

Fiscal Policies

Member Dues
  • Memberships are not pro-rated.  
  • New memberships begin on the first of the next month and can be purchased for the remainder of the current month.
  • Memberships must be paid in full at time of registering.
  • Renewals notices are sent out on the first of the month and members have 15 days to renew before their membership is terminated.  Exceptions can be made at Director’s discretion.
  • For Membership Type breakdown and amounts, see Fee and Consumables Schedule
  • Additional consumables can be purchased from The Workshop based on availability
  • See Fee and Consumables Schedule for current pricing.
  • Pricing can be updated at the discretion of the Director without notice
Late fees for storage rentals
  • Late fees will be assessed as outlined in the rental agreements 
  • For a current set of late fees, see the current Fee and Consumables Schedule

Building

  • 2501 & 2505 Burbank are owned by Viceroy LP.  Viceroy LP will not be held liable in any way for any  risk, danger, injury, or damages incurred on the property by the operation of The Workshop
  • The Workshop is responsible for maintaining the entire premises.  
  • The Workshop is required to comply with all applicable local, state, or federal environmental laws.
Insurance

The workshop will carry the following types of insurance with limits as required by law and landlord and more if required or desired:

    • Fire and Casualty: 
    • Premises Liability: 
    • Personal Property: 
    • Business Loss or Interruption: 

Publicity

Member Photographs

As part of the Membership Agreement, everyone who makes use of The Workshop consents to having pictures of them in and around The Workshop used for promotional purposes.  

Project Photographs

The Workshop staff must specifically ask a member’s consent to include that member’s project in The Workshop promotional material.  This will help protect the member’s intellectual property rights.

Corporate Relationships

The Workshop may develop relationships with partners.

Partners

A partner is defined as an organization that collaborates with The Workshop on one of the following activities to further the mission of both organizations.  A partnership may or may not include a financial aspect and the specifics of the partnership are detailed in a Memorandum of Understanding (MOU).

  • Course offerings
  • Community Project
  • Collaborative Event

Amending Documents

The Workshop Policies documents may be updated at any time without notice.  Any changes to policies will be communicated to members in a timely manner.  

 

Document Update Log

Date Changes
9-15-19 Draft 
11-15-19 Updated after first review
2-9-20 Updated after 2nd review and branched for major revisions after summer opening

Appendices and Documents

  1. Policy Infractions Form
  2. New Program Form